Nets terminal issues

First, restart the payment terminal and then restart the cash register. This will renew the connection between the terminal and the cash register.


Nets payment terminals operate either via a local area network or a Wi-Fi network. Check that the network or Wi-Fi icon on the payment terminal is green. If it is red or white, the payment terminal is not connected to the network. Check that your local area network/Wi-Fi network is working. If necessary, contact Nets payment terminal support to connect the payment terminal to the network.

Nets ECR connection to the cash register cloud

The payment terminal does not communicate directly with the Vektori cash register application; instead, communication takes place via Nets' own cloud service (connect@cloud). When the payment terminal is connected to the Nets service, the ECR icon on the screen is green.

NOTE! If the icon is red or white, there is no connection to the service. This is usually because the device has no network connection or the device settings are incorrect. Contact Nets payment terminal support and ask for instructions on how to connect the payment terminal to the Nets connect@cloud service.

Changing Nets payment terminal settings yourself

You can also check or change the settings of the Nets payment terminal yourself. You will need a merchant card to do this. Instructions:

• Connection settings: Insert your merchant card, press 6 - 1 - 2, and check the settings below:
  • Comm. type = Wifi (Move3500 and iSMP) / Ethernet (Desk3500, Lane3000).
  • NOTE! If the payment terminal uses a 4G SIM card, select GPRS
  • DHCP enabled = DHCP (fixed IP addresses can also be used if the network is configured that way).
  • Host IP address = 91.102.24.142
  • Host Port = 9681

• Cash register settings swipe your merchant card, press 6 - 1 - 3, and check the settings below:
• Cash register = Yes.
• Comm type = IP Ethernet.
• NOTE! If the payment terminal uses a 4G SIM card, select GPRS here.
• IF this setting cannot be found on the payment terminal, there are two possibilities:
  either the device does not support GPRS (contact Nets support) or the software needs to be updated:
• software version 10.10, which provides this 4G support between the terminal and the Cloud, must be downloaded
• Updating the terminal: Pull the merchant card - press 8 - press 1
• The device will start downloading the new software version. Depending on the connection speed, this may take some time
• Once the update is installed and the device restarts, the GPRS option will be available as the communication type.
• Note: Restart the device again to ensure that all settings have been updated and tested.

  • ECR/TLS = Yes.

  • ECR IP-address = 003.033.230.243

  • Gate = 6001